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One years limited warranty policy for Supreme & Prestige Bidet
Seat Models
- 100% Coverage of all parts and labor for the entire product for the
first year from original date of purchase
- 35% Coverage of all parts and labor for the entire product for the
second year from original date of purchase
- 20% Coverage of all parts and labor for the entire product for the third
year from original date of purchase
- Limited 1 year warranty only applies to Supreme and Prestige bidet seat
purchased after January of 2011.
One years limited warranty policy for Ultimate Bidet Seat Models
- 100% Coverage of all parts and labor for the entire product for the
first year from original date of purchase
- 35% Coverage of all parts and labor for the entire product for the
second year from original date of purchase
One Year Limited Warranty
- PLS Trade warrants its products to be free from manufacturing defects under
normal use and service for a period of one (1) year from date of purchase.
This warranty is extended only to the ORIGINAL PURCHASER.
- PLS Trade's obligations under this warranty are limited to repair or
replacement, at PLS Trade's option, of products or parts found to be defective,
provided that such products were properly installed and used in accordance
with instructions. PLS Trade reserves the right to make such inspections as may be
necessary in order to determine the cause of the defect. PLS Trade will not charge
for labor or parts in connection with warranty repairs or replacements. PLS Trade
is not responsible for the cost of removal, return and/or reinstallation of
products.
- This warranty does not apply to the following items:
- Damage or loss sustained in a natural calamity such as fire, earthquake,
flood, thunder electrical storm, etc.
- Damage or loss resulting from any unreasonable use, misuse, abuse,
negligence, or improper maintenance of the product.
- Damage or loss resulting from removal, improper repair, or modification
of the product.
- Damage or loss resulting from sediments or foreign matter contained in a
water system.
- Damage or loss resulting from improper installation or from installation
of a unit in a harsh and/or hazardous environment.
4. This warranty gives you specific legal rights.
You may have other rights which vary from state to state.
5. To obtain warranty repair service under this warranty, you
must take the product or deliver it prepaid to a PLS Trade service facility
together with a letter stating the problem, or
contact a PLS Trade distributor or products service contractor, or write
directly to PLS Trade. - P.O.Box: 34100 Ottawa, Ontario, K2J 5B1 Canada.
This written warranty is the only warranty made by PLS Trade. Repair or
replacement as provided under this warranty shall be the exclusive
remedy available to the purchaser. PLS Trade shall not be responsible for loss
of the product or for other incidental, special or consequential damages
or expenses incurred by the purchaser, or for labor or other costs due
to installation or removal, or costs of repairs by others, or for any
other expense not specifically stated above. Except to the extent
prohibited by applicable law, any implied warranties, including that of
merchantability or fitness for use, are expressly limited to the
duration of this warranty. Some states do not allow limitations on how
long an implied warranty lasts, or the exclusion or limitation of
incidental or consequential damages, so the above limitation and
exclusion may not apply to you.
Warning! PLS Trade shall not be responsible or liable for any failure of,
or damage to, this plumbing product or product component caused by
either chloramines in the treatment of public water supply or in-tank
bowl cleaners containing chlorine (calcium hypochlorite).
Note: The use of high concentration of chlorine or chlorine related
products can seriously damage the fittings. This damage can cause
leakage and serious property damage.
Return Policy
Bidet seat which have been installed or used are non-refundable due
to governmental regulations pertaining to personal hygiene products. PLS Trade
cannot accept product returns if the installation hardware kit has been
opened or if other signs of use are detected.
How to obtain service:
To obtain repair service under this warranty, you must contact an
authorized UIC service center to obtain an RMA (Return Merchandise
Authorization) number. Proof of purchase in the form of a copy of your
original receipt must accompany the returned unit for the warranty to be
valid. Take or ship the unit pre-paid to the closest PLS Trade authorized
service center along with your RMA number and proof of purchase.
To obtain your RMA number and locate the PLS Trade service center location
nearest you, call 1-877-234-8272.
To receive an RMA number or to speak with a customer service
representative, please call 1-877-234-8272 or E-mail us.
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